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28 December 2019 Posted by 


More protection for customers
BANKING has just become a whole lot easier for Coast business people thanks to a new Code of Practice rule book.

The Code of Practice was outlined at a breakfast function attended by leading business owners.

The Australian Banking Association partnered has briefed the business community and stakeholders on the new rule book for banks, the new Banking Code of Practice.

In operation since July 1 this year, the new ASIC approved Banking Code of Practice contains a big step up in protections for customers.

Under the new Banking Code of Practice, banks will no longer:

• Offer unsolicited credit card limit increases.

• Charge commissions on Lenders Mortgage Insurance.

• Sell insurance with credit cards and personal loans at the point of sale.

Under the code banks must:

• Offer low-fee or no-fee accounts to low income customers

• Have a three-day grace period on all guarantees to give guarantors enough time to make sure it’s the right option for them

• Actively promote low-fee or no-fee accounts to low income customers

• Provide reminders when introductory offers on credit cards end

• Simpler and fairer loan contracts for small business using plain English that avoids legal jargon

• Provide customers a list of direct debits and recurring payments to make it easier to switch banks.

 The ABA has also briefed the business community on the new ‘financing your small business’ website designed as a ‘step by step’ guide on applying for finance.

CEO of the Australian Banking Association Anna Bligh addressed the business breakfast on the new Code and the www.financing your small business” website.


“These events are important to listen to the concerns of both individuals and businesses on how we can make banking better.

“As part of our efforts to improve protections for customers, we have a new rule book for banks, the new Banking Code of Practice.

“Businesses across the Coast will experience tangible benefits from our new Code, including plain English contracts that are easy to understand and more notice and information if conditions change.

“In addition to this, banks have created a dedicated resource, financingyoursmallbusiness.com.au to help business owners navigate through the process of applying for finance from their bank,” she said.

A NSW Business Chamber spokesperson said financial institutions played an important part in supporting the growth of the Coast and that it was important that business and residents had confidence that they would be treated fairly.


Michael Walls
0407 783 413

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Central Coast Business Access (CCBA) covers the business and community issues of the NSW Central Coast region. CCBA is a prime media source for connecting with the pulse of the region and tapping into it's vast opportunities.